When you make purchases through our platform, we collect information necessary to process your transactions, including payment details, billing information, shipping addresses, and contact information. Payment information is processed through secure third-party payment processors and is not stored on our servers. We collect order history, purchase patterns, and preferences to provide personalized shopping experiences, process returns, and prevent fraudulent activities.
| Data Category | Purpose | Retention Basis |
|---|---|---|
| Order Information | Order fulfillment and customer service | Contractual necessity and legal obligations |
| Payment Data | Transaction processing and fraud prevention | Processed directly by payment providers |
| Shipping Details | Product delivery and logistics | Until delivery plus reasonable period |
| Communication Records | Customer support and service improvement | Legitimate business interests |
We implement industry-standard security measures for payment processing, including SSL encryption, tokenization, and compliance with PCI DSS standards. All payment transactions are processed through accredited payment service providers that maintain their own privacy policies. We do not have access to or store complete payment card information on our systems.
We share necessary shipping information with logistics partners solely for delivery purposes. These partners are contractually obligated to protect your data and use it only for order fulfillment. Tracking information may be shared with you directly through our platform or via carrier notifications.
With your consent, we may send promotional emails about new products, special offers, or other information we think you may find interesting. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or adjusting your account preferences. Transactional communications related to your orders will continue regardless of marketing preferences.
When processing returns and refunds, we collect information about the reason for return, product condition, and original transaction details. This information is used to process refunds, improve product quality, and prevent fraudulent returns.
We engage various service providers including payment processors, shipping carriers, customer support platforms, and analytics services. Each provider is carefully vetted and bound by contractual agreements that require them to implement appropriate security measures and use data only for specified purposes.
You can access and update your account information, order history, and communication preferences through your account settings. You may request export of your transaction history or deletion of your account subject to legal retention requirements for financial records.