Medical and Healthcare Products Return Policy
Healthcare Products Return Information
Medical devices and healthcare products have strict return restrictions due to health regulations, safety requirements, and hygiene considerations. Please review this policy carefully.
1. Healthcare Products Return Restrictions
Due to health and safety regulations, most medical and healthcare products cannot be returned once opened or used. This policy protects all customers from potential contamination and ensures compliance with regulatory requirements. Returns are only accepted for sealed, unused products in original packaging.
Patient Safety First
For patient safety and regulatory compliance, we cannot accept returns of opened medical products, used devices, or items that have left sterile packaging. This includes products that have been in contact with patients or healthcare environments.
2. Eligible Returns for Medical Products
We can only accept returns under these specific conditions:
| Product Condition |
Return Eligibility |
Timeframe |
| Factory Sealed |
Full refund |
30 days |
| Damaged in Transit (sealed) |
Replacement or refund |
7 days |
| Wrong Item Received (sealed) |
Exchange or refund |
7 days |
| Expired Product (unopened) |
Refund or replacement |
Before expiration date |
| Opened/Used Product |
Not returnable |
N/A |
| Prescription Items |
Non-returnable |
N/A |
3. Prescription Medical Devices
Prescription medical devices are strictly non-returnable:
- Custom-fitted or sized devices
- Prescription eyewear and lenses
- Hearing aids and auditory devices
- Orthopedic devices and braces
- Items requiring professional fitting
- Devices with prescription settings
These items are configured specifically for individual patients and cannot be resold.
4. Sterile and Single-Use Products
Sterile medical products have absolute restrictions:
- Sterile barrier integrity must be intact
- No broken seals or tamper evidence
- Packaging must show no signs of compromise
- Sterility indicators must be unchanged
- No exposure to moisture or contaminants
Once sterile packaging is compromised, products cannot be returned for any reason.
5. Medical Equipment and Devices
Medical equipment return considerations:
- Must be in original factory packaging
- No calibration or setup attempted
- Batteries must be uninstalled
- All accessories and documentation included
- No patient data or use history
- Manufacturer seals must be intact
- Software must be unactivated
Consider rental or trial options before purchasing expensive equipment.
6. Over-the-Counter Medications
Over-the-counter medications and supplements:
- Must be factory sealed
- Safety seals must be intact
- Expiration date must be visible and valid
- No temperature exposure damage
- Original outer packaging required
- Lot numbers must match documentation
We cannot accept returns for adverse reactions or effectiveness issues.
7. Home Healthcare and Mobility Aids
Home healthcare equipment restrictions:
- Must be unassembled in original packaging
- No patient contact or use
- Upholstery must be pristine
- Weight capacity not tested
- No floor or surface contact marks
- All protective coverings intact
Once assembled or used for patient transfer, items cannot be returned.
8. Diagnostic and Testing Products
Diagnostic products have specific requirements:
- Test kits must be completely sealed
- Reagents must show no temperature exposure
- Calibration materials untouched
- Control solutions unopened
- No expired components
- Software activation codes unused
Temperature-sensitive items require special return arrangements.
9. Regulatory Compliance
All returns must comply with regulations:
- FDA regulations for medical devices
- State pharmacy board requirements
- Medical waste disposal regulations
- HIPAA compliance for patient data
- Controlled substance restrictions
- International medical regulations
Some products may have additional regulatory restrictions.
10. Defective Medical Products
For defective sealed products:
- Contact us immediately (within 7 days)
- Provide photos showing defect through packaging
- Include lot numbers and expiration dates
- We may request product return for manufacturer analysis
- Prepaid return labels provided for manufacturer returns
- Replacements shipped upon defect verification
Report potential defects to manufacturers as required by regulation.
11. Disposal of Returned Medical Products
For safety and regulatory compliance:
- Returned medical products are never resold
- Items are destroyed according to regulations
- Medical waste handled by licensed providers
- Controlled destruction documentation maintained
- Environmental regulations followed
This ensures no compromised products re-enter the supply chain.
12. Contact for Medical Product Returns
Contact our healthcare compliance department with order number, product details, and photos of sealed packaging. For urgent medical device issues, also contact the manufacturer and appropriate regulatory authorities as required.